Select * Southwest is a package of premium disaster restoration services. It's our aim to make policyholders feel special and ensure their claim progresses as smoothly and efficiently as possible. Customer service excellence in disaster restoration is driven by experienced project managers and administrators providing a highly personal and flexible service.

For a claim to progress well it is essential that response is swift and the policyholder quickly feels that their situation has been competently assessed. It's important not only to consider the practical issues involved, but also to ensure that the policyholder feels that they have been heard and the restoration process has been clearly explained. A clear project plan needs to be produced within 24 hours of first attendance and should include a full assessment, explained clearly and simply, along with project goals, anticipated time frames and the costs of proposed restoration.

It's essential that policyholders and other stakeholders are able to receive immediate response to queries about their claim throughout its duration. It is also important that next steps are clear to all involved and pro-actively managed. Exceptions to plans need to be swiftly communicated.

Customer service excellence requires a long term commitment. We've been investing in our ability to deliver the highest standards for over 15 years. Our customer-focussed mission is to be ‘Caring Experts'. These two words drive everything we do and we carefully monitor how our clients think we're performing. Caring is an attitude. We carefully choose people to join us who clearly demonstrate the ability to empathise and who genuinely care for others. Expertise is built on experience and ongoing training and learning. We're proud to have some of the most highly respected disaster restoration professionals in the country in our team here in the Southwest.

To learn more about how Select * Southwest can help your policyholders receive first class disaster restoration services please call 01803 200278 or email office@cleanandrestore.co.uk.